The hair and beauty industry is booming, from high street salons and freelance stylists to luxury spas and aesthetic clinics. But with rising demand comes rising expectations. Today’s clients want quick responses, easy appointment booking and a polished, professional experience from the very first call.
That’s where a dedicated telephone answering service for salons and beauty businesses from Ansacom can transform your business.
Why Hair and Beauty Businesses Need Telephone Answering
When you’re delivering treatments or managing staff, the last thing you need is a ringing phone interrupting your flow. Yet every missed call could be a missed booking, or a lost customer. A professional call answering service ensures you never miss an opportunity, even during your busiest times.
Whether you run a bustling city salon or work on the go, Ansacom acts as your virtual receptionist, handling enquiries, booking appointments and providing excellent customer service on your behalf.
What Does a Telephone Answering Service Do?
In the hair and beauty industry, your phone is your front desk. Our trained call handlers can manage:
- Appointment bookings and cancellations
- Availability checks
- Treatment enquiries and pricing
- Product recommendations
- Customer feedback or complaints
- Urgent or out of hours calls
We’ll answer calls in your salon’s name, follow your script and offer the same warm, professional tone your clients expect, 24/7 if needed.
Challenges We Help Solve
Salons and beauty businesses face unique problems when managing customer communications:
1. Hands on Work Means Missed Calls
During treatments, you can’t answer the phone. Missed calls mean missed revenue.
2. High Enquiry Volume
Promotions, weekends and holidays bring spikes in calls, often more than a small team can handle.
3. After Hours Enquiries
Clients browse and book outside of business hours. Without 24/7 availability, you risk losing them to competitors.
4. Inconsistent Booking Processes
Without a centralised system, it’s easy to double book, forget a follow-up or miss key client info.
Benefits of a Call Answering Service for Salons and Beauty Clinics
Here’s how Ansacom can support your growth:
✅ Never Miss a Booking
Every call is answered promptly and professionally, even after hours or during peak times.
✅ Improve Client Experience
Warm, knowledgeable staff make a great first impression and offer consistent customer service.
✅ Save You Time
Focus on treatments while we manage the phones, messages and bookings.
✅ Reduce No Shows
We can send appointment confirmations and reminders, helping keep your schedule full.
✅ Support Growth
Detailed call reports help you track enquiry volumes, conversion rates and peak times, so you can make smarter business decisions.
What’s Included in Our Salon Call Handling Services
1. Virtual Receptionist Services
Our team acts as an extension of yours, greeting callers by name, handling queries and booking treatments.
Key features:
- 24/7 live call answering
- Appointment booking and diary management
- Overflow and out-of-hours cover
- Message taking and forwarding
- Urgent call triage
2. Live Chat for Hair & Beauty Websites
For clients who prefer typing over talking, our trained live chat agents handle web enquiries in real-time, 2helping you convert website visitors into bookings.
Live chat support includes:
- Treatment FAQs and pricing info
- Appointment scheduling
- Upselling services and packages
- Lead capture and follow-up
3. Appointment Booking Support
We work with popular salon platforms like Fresha, Timely, and Phorest to manage your diary accurately and efficiently.
Benefits include:
- Real-time availability checks
- Booking confirmations and reminders
- Fewer no-shows and double bookings
- Seamless calendar management across teams
Who Benefits from Our Answering Services?
💇 Salon Owners
Keep your front desk running smoothly, even during the busiest times.
💆 Spa Managers
Handle complex group bookings and high enquiry volumes without missing a beat.
💅 Mobile Therapists & Stylists
Stay focused on your clients while we handle the admin in the background, even while you’re on the road.
Case Study: How One Salon Increased Bookings by 32%
The Glow Room, a boutique beauty salon, was missing up to 15 calls a day, especially during evenings and weekends. After partnering with Ansacom, they introduced 24/7 call handling and live chat.
Results in 3 Months:
📈 32% increase in new bookings
📉 90% drop in missed calls
🌟 Better Google reviews mentioning “friendly receptionist”
The team now has more time to focus on treatments, knowing client enquiries are handled professionally and consistently.
Why 24/7 Availability Gives You the Edge
Today’s clients expect instant responses. They browse your website at 10 PM or try to call between meetings. If you’re not available, they’ll move on.
A 24/7 telephone answering service ensures your salon is always open, giving you a competitive edge in a crowded market and showing customers that you’re committed to excellent service.
Ready to Take More Bookings, Without the Stress?
Let Ansacom handle your calls so you can focus on what you do best: making your clients look and feel fantastic. Whether you need support during peak hours, out of hours or all day every day, we’ve got you covered.
📞 Book a demo or get a free trial today.
