Customer Service can make or break a business – queries or complaints must be dealt with quickly and efficiently. We can take these calls when you and your team are busy, as an overflow to your existing system.
The success of Customer Service relies heavily on information supplied by you.
- What are your customer service calls about generally?
- What are your contracted SLA’s (Service Level Agreements)?
- Do you have FAQ’s?
- Do you have VIP clients with specific requirements?
These are just a few of the questions we work through with you to make sure we are fully briefed and prepared.
All of this at a fraction of the cost of hiring another member of staff and we operate 7 days a week, Monday to Friday 8am to 9pm, Saturday 8.30am to 5.30pm and Sunday and Bank Holidays 10am to 4pm.
We only charge you for the calls we take.