Virtual Reception Service
Professional Call Answering for Businesses That Value Every Call
In the digital first world we operate in today, customer expectations are higher than ever. Businesses are expected to be responsive, professional, and available, regardless of time zone or sector. That’s where Ansacom’s Virtual Reception Service comes in. With over 16 years of experience delivering high quality telephone answering and telemarketing solutions, we help businesses of all sizes make the right first impression every time.
Our mission is simple: to ensure that every call is answered, every customer feels heard, and every opportunity is captured.
What Is a Virtual Reception Service?
A Virtual Reception Service is a professional call handling solution that allows businesses to outsource their telephone answering to a team of trained receptionists. Instead of hiring in house staff to answer calls, take messages, or manage diaries, businesses can rely on a dedicated virtual receptionist to handle this remotely, seamlessly and efficiently.
At Ansacom, our virtual receptionists act as an extension of your own team. Whether you’re a sole trader, a growing SME, or a large corporation, we can tailor our service to suit your requirements and scale with your business.
Why Every Call Counts
We understand that every phone call could be your next customer, sale, or vital connection. Whether it’s a new business enquiry, a current client needing support, or a supplier with time sensitive information, each caller deserves a professional, friendly response.
Missed calls don’t just result in lost revenue, they damage your reputation. With Ansacom’s Virtual Reception Service, you can be confident that every interaction with your business starts off on the right foot.
Who Uses Our Virtual Reception Service?
Our service is used by businesses across a wide range of sectors including:
- Legal and financial professionals
- Healthcare practices and private clinics
- Estate agents and letting agents
- Tradespeople and contractors
- Marketing and creative agencies
- IT and tech companies
- E-commerce and retail
- SMEs and start-ups
- Global businesses seeking UK-based support
Whether you receive a few calls a day or hundreds, our service is fully scalable. We’re trusted by clients to answer thousands of calls every week with consistency and care.
Benefits of Using a Virtual Reception Service
Choosing Ansacom’s virtual reception service brings numerous advantages to your business:
1. Professional First Impressions
Your telephone reception is often the first point of contact someone has with your brand. Our virtual receptionists are trained in customer service excellence and will answer with a professional, friendly tone that reflects your business values.
2. Never Miss a Call
Whether you’re in a meeting, out of the office, or simply too busy to take a call, our team ensures that your customers are always greeted by a real person, not an automated message or voicemail.
3. Cost Effective Alternative to In House Staff
Hiring a full time receptionist can be costly when you factor in salary, training, equipment, holiday cover and sick leave. Our virtual reception service gives you all the benefits of a dedicated receptionist, without the overheads.
4. Tailored Call Handling Scripts
We work with you to develop bespoke call scripts and protocols to suit your exact needs. From how calls are answered, to how messages are relayed, everything is customised to ensure brand consistency.
5. 24/7 Availability
Many businesses don’t operate 9 to 5 anymore, your customers might call at any hour. We offer round-the-clock telephone answering, including weekends and public holidays.
6. Message Taking and Forwarding
Our receptionists will take detailed messages and forward them to the relevant person in your business by email, SMS, or via your preferred platform.
7. Appointment Booking & Diary Management
Need help managing appointments? We can handle diary bookings using your own software or tools, making it easier to stay organised without missing a beat.
8. Overflow Call Handling
Already have a receptionist or team in house? Use us as overflow support during peak times or busy periods to prevent missed calls.
9. Multilingual Support
If you operate internationally or serve diverse communities, we can provide multilingual support so language never becomes a barrier to excellent customer service.
How Ansacom’s Virtual Reception Service Works
Working with Ansacom is straightforward. Our onboarding process ensures you’re set up for success from day one:
Step 1: Discovery & Setup
We’ll have a brief consultation to understand your business, your goals and how you’d like calls handled. We then create a call handling script tailored to your business needs.
Step 2: Integration
You divert your business calls to your unique Ansacom number. This can be done manually, automatically, or on a schedule. There’s no need for extra equipment or IT infrastructure.
Step 3: Live Call Handling
Our professional virtual receptionists answer your calls exactly as if they were based in your office. Callers receive a seamless and personalised experience.
Step 4: Message Delivery & Reporting
Messages are taken and relayed in real time via email, SMS, or CRM integration. We also provide daily, weekly, or monthly reports to keep you informed about call volumes and caller details.
Why Choose Ansacom?
With so many providers offering virtual receptionist services, why choose Ansacom?
1. Experience You Can Trust
With over 16 years of experience in telephone answering, we’ve built a reputation for professionalism, reliability and responsiveness.
2. UK-Based Team
All calls are answered from our UK-based call centre, ensuring language clarity, cultural awareness and time zone compatibility.
3. Truly Personal Service
We treat your business as if it were our own. You’ll have a named account manager and access to live support whenever needed.
4. Flexible Packages
From pay-as-you-go options to fully managed services, we offer flexible pricing to suit every size and type of business.
5. Advanced Technology
Our systems integrate with most CRMs, booking systems and communication tools, enabling smooth workflows and real-time updates.
Our Commitment to Quality
At Ansacom, quality is not just a promise, it’s a standard we uphold across every service interaction. Our call handling team undergoes regular training in:
- Customer service excellence
- Industry specific terminology
- Confidentiality and data protection
- Communication and empathy
- Escalation procedures
Whether you’re a solicitor dealing with sensitive cases or a contractor managing urgent repair calls, we’ll handle your clients with the same level of care and professionalism you would.
Use Cases: Real Business Impact
⭐ A Busy Law Firm
A London-based legal practice uses our virtual receptionists to handle all incoming calls during business hours. We qualify leads, take messages, and even book initial consultations into the firm’s calendar. The firm has seen improved client retention and increased fee revenue by ensuring that potential clients speak to a live person on the first call.
⭐ A Local Plumbing Company
We manage after-hours emergency calls for a Kent-based plumbing company. Our team follows a strict escalation process to dispatch engineers efficiently, ensuring no emergency goes unanswered.
⭐ A Tech Start-Up
A growing SaaS business uses Ansacom’s virtual receptionists to field calls, forward messages and schedule demos. This allows the founding team to focus on development and growth, without worrying about missed opportunities.
Frequently Asked Questions
❓ Will my customers know they’re speaking to a virtual receptionist?
No. Our team answers calls using your company name and script. To callers, it feels exactly like speaking to your in house team.
❓ How quickly can I get started?
In many cases, we can have you fully set up within 24 hours. The setup process is fast, easy and doesn’t require any special equipment.
❓ Can I change my script or instructions later?
Absolutely. Our service is flexible, just let us know and we’ll make the changes in real time.
❓ Do you offer call recording?
Yes, all calls can be recorded and securely stored in line with GDPR. This is useful for training, compliance, or quality control.
❓ How are messages delivered?
You can choose email, SMS, or API integration into your CRM. You can also access a secure client portal to review call logs.
Get Started with Ansacom Today
If you’re ready to take your business communication to the next level, Ansacom’s Virtual Reception Service is the smart, scalable solution you’ve been looking for.
We’re here to help you deliver a consistently professional caller experience, reduce missed opportunities, and give you more time to focus on what you do best.
