Internet Retailing is without question the “hottest show in town” and will continue to grow exponentially, some might say, at the expense of the High Street.
An Internet Retailer’s website is their shop and if run correctly can be a very low maintenance business at certain times of the year, yet during peak times and seasonal changes, phone support is essential. Recruiting and training temporary staff is time consuming, and it means dealing with staff issues rather than running the business.
We can support these peaks in phone calls when you are busy, as an overflow to your existing system. We can take orders from your clients and put the details either directly onto your own booking system or onto your website.
The key to this will be training and information flow between you and us during setup, and if we get it right our staff will sound like they’ve always worked for you. We can also take payment, email order confirmations and answer FAQ’s.
We will answer 7 days a week
Monday to Friday 8am to 9pm, Saturday 8.30am to 5.30pm and Sunday and Bank Holiday 10am to 4pm
We only charge you for the calls we take.