- Incoming Call Services
With more than 15 years’ experience in call answering and telemarketing, Ansacom specialises in offering a managed helpdesk service. If your business provides a product or service that requires a level of technical support, we can be the help desk that deals with your customers directly. We take an individual approach to every client, working with business of all sizes and industries.
Benefits of Our Help Desk Service
Using Ansacom as an outsourced help desk can truly revolutionise the level of customer support that you are able to offer. We can act as the first point of contact for your customers and clients, providing quick, efficient but unhurried advice and assistance on a range of issues.
Ansacom can deal directly with many of the most common and basic queries that you don’t need to involved with. This frees up your time so that you are not having to be constantly distracted by small details. For any complicated issues we can take down the relevant information and then pass it in to you so that you can deal with it at a convenient time.
The Value of Call Answering
Having a professional call answering service function as your call desk ensures that every incoming call to your business is answered by an experienced and personable member of staff. This will leave the client feeling satisfied and impressed by the class of service you provide.
Our service provides a highly cost effective way to provide high quality customer support. Many of our clients consider this to be a preferable option to employing someone in-house or using up the valuable time of your staff on customer queries.
Your Specific Requirements
Our service is entirely personalised to your business. Using a bespoke script, we deal with any kind of client in any industry. We also are also entirely flexible on the levels of cover we can provide for you. If need be, we can be your main point of contact for customers available 24 hours a day. Alternatively we can simply function as an overflow service at peak times for you.
Any messages that require your attention are passed on to you and your team immediately so that you choose to reply at the most appropriate time.
If you are interested in any of Ansacom’s services, please get in contact with us today. You can call us any time on 01892 616322 or email firstname.lastname@example.org. An experienced and friendly member of our team will be happy to talk through any details with you. We provide a full portfolio of services to our clients so whether you need 24-hour call answering or a managed helpdesk service, you can count on us to provide it.