West Kent Award Winners

AnsaCom has recently won the West Kent Business Excellence Awards 2010 for Customer Care and Service.

What AnsaCom Customers tell us...

Nicenstripy
"When we were looking for an agency to answer calls for our Nicenstripy franchisees we made test calls to a short-list of telephone answering companies from across the country and it was AnsaCom that impressed us most with the friendly yet professional way they answered the phone. We’ve never regretted our decision!" read more »
AnsaCom answers enquiries for gardening services nationally and locally Nicenstripy »

Kikodo Clinic
"We have used AnsaCom from the very beginning and John, Maria and Adrian along with the rest of the team at AnsaCom have been there for us all that time. They know us very well now – and it’s not always straightforward as each therapist has a different set of instructions for their bookings! I know we wouldn’t be able to manage our business without such a reliable call answering team. I think all therapists should use them!"read more »
AnsaCom books appointments for classes and therapists at the Kikodo Clinic, Sevenoaks Kikodo Clinic »

Hereditary Breast Cancer Helpline
“AnsaCom have totally revolutionised my service and liberated me as I have total confidence that all calls are being handled quickly and professionally. Well done on giving me a life!" read more »
AnsaCom provides an overflow service for Wendy's helpline
Hereditary Breast Cancer Helpline »


Sounds Good
“AnsaCom are more than just a phone answering service to us, they are the first contact most of our customers have with Sounds Good, so we rely on them providing an excellent service,” read more »
AnsaCom provides a call reception service for Sounds Good, multimedia manufacturers Sounds Good multimedia manufacturers »

Green Lizard Estate Agency
Having used AnsaCom’s personal telephone answering service for the past 6½ years Green Lizard Estate Agents freely admit that they could not survive without them! read more »
AnsaCom provides a message taking and enquiry service for Green Lizard - no ordinary estate agency! Green Lizard Estate Agency »

Olive Tree Travel
"Just thought you'd like to know that the enquiry details you took for me on Thursday, resulted in a confirmed booking. So thanks for that - an excellent start!" - Debbie Warrick, Owner - luxury holiday rentals on Turkey's turquoise coast,
Olive Tree Travel »
AnsaCom provides a message taking service, including customer enquiries, for Olive Tree Travel, online travel specialists for villa's and apartments in Kalkan

Built for Marketing
"We are extremely pleased with the service we receive from AnsaCom. We know our telephone calls are answered in a professional and courteous way, which is just what our clients have come to expect from Built for Marketing." - Jules Quested - Williams, Director, Built for Marketing »
We provide office hours support for this thriving marketing business for an average of £80 per month.

Sport Business Network
"For too long I put off the idea of having our phones answered professionally but this was a real false economy. Having chosen AnsaCom to do this for us I couldn't be happier. We recently had an urgent call that needed dealing with immediately so our AnsaCom rep made the decision to call one of my team on her mobile after he had dealt with the call as he felt we needed to act quickly. We pay them to answer the phones so making this decision was evidence of superb customer service beyond the call of duty and his judgement was spot on. If your phone calls divert to answer phone get on to AnsaCom straight away, you won't regret it." - Roger McKerlie, Owner, Sports Business Network. Sport Business Network »
We provide a message taking service for this successful focused business networking group for an average of £86 per month.

Wholesome Trading
"I have now been using the AnsaCom Telephone Answering Service for over a year and not only do they take my calls, they also process orders; both the ones they have taken by phone and also the ones which have come through via post and email" - Paul Evans - Internet business owner
We provide full customer services team support, 8.30am to 7.00pm Monday to Friday and all day on a Saturday for less than £500 per month. read more »

IT Company London and Sussex
"We can rely on AnsaCom to answer all our calls so we have no worries and I am 100% happy with the service they provide.  We used to employ a call centre who initially had a quick response rate of 3 rings which then went up to 13 rings before our calls were answered.  We employed AnsaCom in October 2005 and haven’t looked back." - Managing Director
We provide 24/7 support for two offices, one in London and another outside the M25...  average monthly charge - £1225.00

Burnetts Estate Agents - Mayfield Sussex
"As a small Independent Estate Agent, being able to have the phone answered at all times has proven exceptionally useful, as it means we never miss a phone call, whether it be an applicant requesting a viewing, a Vendor wanting a chat or feedback, a purchaser or Solicitor providing an update. To Clients, we appear to have a larger workforce than we actually do, which not only impresses, but means that their confidence in us grows. Before we became involved with AnsaCom, when necessary, we would put the phone on to divert to our mobiles when out and about on appointments. Only after becoming involved with AnsaCom did we realise just how much more they could offer; they help us service our Clients' needs entirely, and in far more professional manner." - Andrew Burnett - Managing Director
We provide office hours support for on average £187.00 per month.

Castle Corporate Finance
"AnsaCom have proved to be totally reliable and react fast to any suggestions for service improvement." - Mike Norrie, Castle Corporate Finance, Director - Castle Corporate Finance
We work closely as an extended part of their team to provide an overflow answering service for this finance company for an average of £60 per month

Borde Hill Gardens
"Just to let you know that the service is great and amazingly helpful for us, with really friendly staff at the end of the phone." - Susan Lewis - Office Manager
Based on our free trial period, we estimate that this new client will spend £350 a month to not only take calls but also to fulfill all telephone orders.

Spirit Healthcare
Feedback from a Spirit Healthcare client - "May I thank you all for the way all of my questions were addressed and the way everyone was so helpful." Best wishes Keith "Please don't change your customer care team"
We provide 24/7 support for this business who need us to answer questions from their clients regarding the use of their Diabetic kit. Average monthly cost is £400.00