Call Centre Services for Larger Businesses
Do you know how important your own receptionist is to your Company?
Ans: Your receptionist is a trained professional who represents your company on the front line of business. Not all of your staff can do this job to an acceptable standard, especially when they have their own deadlines and other responsibilities to meet.
One receptionist, three calls coming in at the same time... what happens?
Ans: How many times have you chewed the ear of your own receptionist when you’ve been kept waiting more than three rings? How many people phoned in at that moment, do you actually know? So, why not try our service to pick up at least 1 of those 3 and you won’t be kept waiting...
How do you cover holidays, sickness, snow, toilet breaks and lunch?
Ans: Just transfer your lines, just when you need to... and see an Increase in morale from back office staff who will no longer have to cover your overflow calls.
Crisis? What Crisis! Are you prepared for any of the following:
- No phones – fault on the telephone line
- Flood in your office – you have to leave
- Fire in your office – you have to leave
- Power cut – no phones
- Snow – staff can’t get to the office
Everyone goes down with swine flu – who'll answer the phones?
Ans: So ask yourself - Do we give a positive response every time the phone is answered?
If you have read this far, the answer could therefore be no... so let us answer your phones free of charge for a week and see:
- How many calls you would have missed...
- What your clients think...
- How your staff respond...
We chuckle about many of these as they will "never happen to us" but in reality they do happen to businesses every day and they are often not prepared.
